Bilingual Coordinator, Warranty Business Programs

Location: Richmond Hill, ontario, Canada
Date Posted: 04-17-2018
Mazda is a unique brand known for defying convention and stands out in the Canadian automotive landscape through its widely recognized brand promise of Zoom-Zoom.  Mazda in Canada seeks to enrich the lives of our customers through providing highly differentiated experiences and is currently launching our exciting new lineup of 6th generation products with KODO design and SKYACTIV TECHNOLOGY. 
Reporting to the Supervisor, Warranty Systems and Programs, the Coordinator, Warranty Business Programs will be responsible for administration activities related to Mazda Canada’s suite of warranty programs including: Mazda Added Protection (MAP), Mazda Appearance Protection and other Warranty Business Office programs.  This includes providing administrative support to the various Warranty Business Programs stakeholders, including: dealers, internal or external inquiries and month-end reporting.
Essential Duties include but are not limited to:
  • Respond to internal/external stakeholder inquiries (phone & email) in a timely manner
  • Responsible for completing manual MAP contract activations and cancellations and for assisting Dealers if they have any issues
  • Responsible for processing cancellation refunds when approved by management in accordance with established MCI policies and procedures
  • Perform financial adjustments to Dealer and Vendor-partner accounts when necessary
  • Responsible for the preparation and distribution of monthly reports
  • Liaise with various Mazda Canada Departments to resolve customer issues and improve processes
  • Responsible for the distribution of Warranty Business Office product sales materials and other documents to stakeholders
  • Other department administrative duties as required 
Qualifications (Experience, Knowledge & Skills Required):
  • Bilingual (English/French) verbal and written communication skills
  • Post-secondary degree or diploma in a business-related field
  • Strong knowledge of Microsoft Word, Excel and PowerPoint within Office 365 environment
  • Excellent organizational and time management skills
  • Ability to multi-task, self-prioritize and work well under pressure
  • Strong customer service skill  
  • Strong attention to detail
  • Strong communication and interpersonal skills
  • Ability to embrace change and ambiguity, shifting gears when necessary
  • Ability to manage peak volumes of routine tasks seamlessly and in a timely manner
  • Solid problem-solving skills with the ability to provide recommendations for improvement
  • Automotive experience an asset
Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.
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