At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.
Based out of Moncton, New Brunswick, the Dealer Business Manager is the face of the corporate brand and is responsible for all core sales and key retail service functions for a group of retailer partners in a given district. The average district size for a Dealer Business Manager is 8 to 10 dealerships. The Dealer Business Manager assists the retailers’ management and employees to achieve business growth in function of our collective objectives through the application of established norms and processes. The performance of the Dealer Business Manager is constantly evaluated according to the PerformanceIndicators established at the retailer, district, regional and national levels, with primary focus around improving network health via new vehicle sales growth and Customer Experience improvement.
Essential Duties include but are not limited to:
Coaching Retailer personnel on Mazda Canada’s Brand Value Management strategy, organizational values, and customer experience quality standards
Assisting Retailer management with annual business plan development that drive improvements in customer experience and vehicle throughput
Reviewing monthly Key Performance Indicators (KPI’s) with Retailer personnel against established targets and objectives
Reviewing Retailer performance against district, region, national, and volume group benchmarks and seeking continuous improvement through action plans which are co-developed; assisting Retailers to identify strengths and weaknesses and make necessary changes to strengthen results
Ensuring a full understanding and application of MCI’s policies including sales and service standards
Supporting all Retailer employees through providing on-site training/professional development, consultation as well as ensuring active participation in Mazda’s national sales, service, and technical training programs
Assisting Retailers with local marketing communications for sales and service through sharing and having full awareness of corporate and regional marketing plan strategies
As part of the weekly sales forecast calls with Retailers, communicating Retailer, district, and regional performance results, including traffic, writes, sales and closing rates; identifying issues and measures to be taken for improvement
Supporting MCI’s Retailer image program by having a full understanding of the initiative, providing guidance to Retailer partners, and working with internal departments and vendor partners
Preparing detailed agendas in advance of Retailer meetings, in addition to providing follow-up contact report summaries for all meetings, including Retailer action plans that summarize commitments and performance metric tracking for all aspects of their operations – New vehicle sales, Used vehicle sales, Service operations, Parts operations, and Financial Services / Business Office.
Be seen as a visible leader through in-person and virtual contacts with Retailers, in addition to being a Brand Ambassador for MCI