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Senior Specialist, IT Support

Richmond Hill, Ontario
At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible.  It’s why we have created the Clubhouse of Driving Passion. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

The Mazda Canada IT Department supports corporate and field staff and provides dealer staff with access to Mazda provided applications. We support a Virtual Private Network (VPN) solution to ensure secure access by our users.  We require an energetic and versatile team member to keep up with our business needs and provide the best possible user experience to the people we serve.

Reporting to the Manager, IT Support, the Senior Specialist, Technical Support will support platforms hosted on Mazda Canada’s Microsoft Azure tenant/on-prem environment. This role also entails taking an active part in administering and maintaining Azure resources, Microsoft Endpoint Management, Intune, Active Directory, DHCP, Microsoft 365, networking, SharePoint, SQL, Linux and VMWare VCenter.

In addition, the Senior Specialist, Technical Support will work closely with peers to suggest and oversee process improvements and build a common knowledge base and collaborate on scheduled system maintenance events. We are a small but nimble team working in an upbeat environment with regular sharing of success stories, process improvements, and end-user tips.

Essential Duties include (but are not limited to):
                                                                                                                System & Software Maintenance
  • Monitoring and upgrading servers for health and performance as needed.
  • Monitoring and ensuring all software (desktop and specialized) within the Mazda Canada Inc. (MCI) environment is kept current.
  • Maintaining all cloud & on-prem hardware & OS incl. Windows & Linux, in conjunction with strategic partners as needed.
Microsoft Endpoint Management
  • Creating/maintaining configuration profiles/Autopilot Enrolment Policies.
  • Creating/Managing Applications.
  • Managing Devices/deploying Policies.
  • Managing VMware vCenter; creating, maintaining, backup and decommissioning VMs as needed.
  • Administering Azure portal, including managing subscriptions, Access Control, VMs, Storage, Governance and compliance, Security Center, and Sentinel.
  • Administering Active Directory, DHCP, DNS on physical/virtual servers -updating network diagrams as needed.
  • As a Microsoft Windows & 365 expert, managing Exchange online, SharePoint online sites, resolving SMTP, DNS issues; Assisting internal users with Outlook,  Excel, Teams and other issues. 
  • Maintaining FTP servers and creating/troubleshooting FTP connections as needed
  • Performing annual SSL/SAML certificate updates on various systems such as SharePoint, F5 and Weblogic.
  • Performing Windows and software updates taking system security and stability into consideration as needed.
  • Using SIEM tool to secure all servers and laptops, analyzing SIEM report and taking security measures.
  • Seeking opportunities for automation & other efficiencies to improve system uptime and presenting Administer Azure portal, including managing subscriptions, Access recommendations as needed.
End-User Troubleshooting & Support
  • Assisting team in maintaining, supporting, and enhancing laptops and VMs as needed.
  • Assisting IT Developers with their access to Azure and with software requests includes networking, scripting, installation, etc. as needed.
  • Assisting other departments with connections to external software and systems as requested.
  • As needed, assisting the team with maintaining complete records for:
  • Assets including server room components, assigned and laptops, conference room equipment, and smartphones.
  • Web Certificates
  • FTP
  • Access to third-party portals
  • Service contract and certificate expiries
  • Assisting team with HR User access Requests – onboards, changes, offboards as needed.
  • Acting as backup for Dealer Helpdesk when requested.
Problem Solving
  • For connectivity issues (internal and partner), troubleshoot and determine root-cause resulting in minimizing of disruptions to user base as needed.

Qualifications (Experience, Knowledge & Skills Required):
  • Completed post-secondary education in IT or equivalent degree/diploma in related field
  • 5+ years relevant work experience
  • Required: Office 365, Microsoft Azure, Windows server 2016 and above, Windows 10 and above), Linux
  • Experience with Web certificates
  • Strong communication (verbal and written) skills.
  • Excellent interpersonal skills for user troubleshooting
  • Strong attention to detail and analytical skills
  • Solid problem-solving skills with the ability to find innovative alternatives and/or opportunities.
  • Demonstrated ability to achieve goals.
  • Relevant certifications (e.g., Microsoft, Cisco, CompTIA+) and strong motivation to stay current are required.
  • Highly efficient planning, organizing and time management skills. 
  • Bilingual (fluent in English and French) verbal and written communication is an asset.

If you are interested in pursuing this position, please submit your cover letter and resume by March 24, 2023.

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

Thank you for your interest in this position!
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