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Senior Specialist, IT Infrastructure

Richmond Hill/Hybrid, Ontario
At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible.  It’s why we have created the Clubhouse of Driving Passion. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

The Mazda Canada IT Department supports corporate and field staff and provides dealer staff with access to Mazda provided applications. We support either a Virtual Desktop Infrastructure (VDI) or a Virtual Private Network (VPN) solution to ensure secure access by our users.  We require an energetic and versatile team member to keep up with our business needs and provide the best possible user experience to the people we serve.

The Senior Specialist, IT Infrastructure located in Richmond Hill office will be on a hybrid work arrangement.

Reporting to the National Manager, IT Infrastructure, the Senior Specialist, IT Infrastructure will support platforms hosted on Mazda Canada’s Microsoft Azure tenant, including the SharePoint-based One.Mazda portal. This role also entails taking an active part in administering and maintaining Active Directory, DHCP, virtual servers, and VMWare VCenter. Linux experience required. In addition, the Specialist, IT Support will work closely with peers to suggest and oversee process improvements and build a common knowledge base, and collaborate on scheduled system maintenance events. We are a small but nimble team working in an upbeat environment with regular sharing of success stories, process improvements, and end-user tips.

Essential Duties include (but are not limited to):
System & Software Maintenance
  • Monitor and upgrading servers for health and performance as needed
  • Monitor and ensure all software  (desktop and specialized) within the Mazda Canada Inc. (MCI) environment is kept current
  • Maintain all cloud & server room hardware & OS incl. Azure & Linux, in conjunction with strategic partners as needed
End-User Troubleshooting & Support
  • Assist team in maintaining, support, and enhance VDI physical and virtual infrastructure as needed
  • Assist IT Developers with their access to Azure and with software requests includes networking, scripting, installation, etc. as needed
  • Assist other departments with connections to external software and systems as requested
  • As needed, assist the team with maintaining complete records for
    • Assets including server room components, assigned and laptops, conference room equipment, and smartphones
    • Web Certificates
    • Firewall Transfer Protocols (FTP)
    • Access to third-party portals
    • Service contract and certificate expiries
  • Assist team with HR User access Requests – onboards, changes, offboards as needed
  • Act as backup for Dealer Helpdesk when requested
  • Manage VMware vCenter; create, maintain, backup and decommission VMs as needed
  • Create and optimize Golden Images as needed
  • Manage connection servers, UEM and AppVolume servers as needed
  • Administer Azure portal, including managing subscriptions, Access Control, VMs, Storage, Governance and compliance and Network Security as needed
  • Administer Active Directory, DHCP, DNS physical/virtual servers -updating network diagrams as needed
  • Perform annual certificate updates on various systems such as SharePoint, F5 and Weblogic
  • As a Microsoft Windows & Office 365 expert, assist internal users with troubleshooting as needed.
  • Perform Windows and software updates taking system security and stability into consideration as needed
  • Seek opportunities for automation & other efficiencies to improve system uptime and present recommendations as needed
  • For hardware refreshes, assist the team with specifications, deployment, and maintenance as needed
Problem Solving
  • For connectivity issues (internal and partner), troubleshoot and determine root-cause resulting in minimizing of disruptions to user base as needed

Qualifications (Experience, Knowledge & Skills Required):
  • Completed University or College education in IT or equivalent degree/diploma in related field
  • 5+ years relevant work experience
  • Required; Microsoft (365 & Azure), VMware, Linux
  • Experience with Web certificates
  • Strong communication (verbal and written) and skills
  • Excellent interpersonal skills for user troubleshooting
  • Strong attention to detail and analytical skills
  • Solid problem-solving skills with the ability to find innovative alternatives and/or opportunities.
  • Demonstrated ability to achieve goals
  • Relevant certifications (e.g., Microsoft MCSE, VMWare VCP, Cisco CCNA, etc.) or working towards certifications is an asset
  • Highly efficient planning, organizing and time management skills 
  • Bilingual (EN/FR) is an asset

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion

Mazda Canada Inc. is a proud recipient of the Top 100 Greater Toronto Employers for seven years consecutively. 
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