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Specialist, Brand Development

Richmond Hill, Ontario
At Mazda, we love sharing the beautiful machines we craft with the world.  But even more, we love building relationships with the people who help make it all possible.  It’s why we have created the Clubhouse of Driving Passion.  We are a team of passionate car fanatics with an incurable love affair with the road.  We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions.  Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg.  If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

The work location is either in the Richmond Hill or Pointe Clair office. The working arrangement is flexible, hybrid.

One of the key goals of the Brand Value Delivery team is to support the creation of a story telling culture so that front line dealership staff, and through them our retail customers, understand what we do and why. Our goal in everything we do should be to help others understand the Mazda Brand Value Proposition.

This role will require you to support the development and delivery of these stories, across a range of mediums and platforms.

Essential Duties include (but are not limited to):
  • Content creation support (and on occasion independent development)
  • Assist with the development of training content, including editing and fact checking
  • Proofread courses in the storyboard and development phase
  • Coordination with Regional Operations to obtain and share Retail Partner success stories
  • Leverage existing tools and resources to provide product training to learners based on ongoing and changing needs (for example, film and upload a product video to the LMS)
  • Review industry information, enthusiast press, to stay informed on Mazda and competitive products
  • Work with Product Team to obtain key information
  • Learn to leverage resources such as New Vehicle Customer Study (NVCS) and other data sources
  • Work with suppliers to ensure that learning solutions are delivered on time and on budget
  • Work with vendors to upload and test new and updated courses
  • Generation and analysis of key business metrics and reporting related to professional development, cultural improvement initiatives and departmental compliance reporting
  • Communication to launch new courses and cascade information both internally and externally
  • Develop a distinct point of view around the industry, the brand, and our place in it

Qualifications (Experience, Knowledge & Skills Required):
  • Bachelor's Degree in Business or related field
  • Minimum of 3 years’ related experience, corporate culture or educational positions
  • Project management experience
  • Well-organized with the ability to prepare and analyze a variety of reporting
  • Strong analytical skills
  • Strong communication skills
  • Solid oral and written communication skills
  • Desire to openly communicate and work collaboratively to improve workplace efficiency
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
    • Need to have strong excel skills for report creation and data manipulation
  • Some travel is required as necessary. Must have a valid driver’s license.

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion

Mazda Canada Inc. is a proud recipient of the Top 100 Greater Toronto Employers for six years consecutively. 

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