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Specialist, IT Technical Support

Richmond Hill, Ontario
At Mazda, we love sharing the beautiful machines we craft with the world.  But even more, we love building relationships with the people who help make it all possible.  It’s why we have created the Clubhouse of Driving Passion.  We are a team of passionate car fanatics with an incurable love affair with the road.  We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions.  Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg.  If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

This position is a hybrid of remote and in office work. 

The MCI IT Department supports corporate and field staff and provides dealer staff with access to Mazda provided applications. We are running a Virtual Desktop Infrastructure (VDI) which provides a full desktop environment to our users from any connected device.  We require an energetic and versatile team member to keep up with our business needs and provide the best possible user experience to the people we serve.

Essential Duties include (but are not limited to):

System & Software Maintenance
  • Monitor servers for health and performance.
  • Monitor and ensure all software within the MCI environment is kept current.
  • Maintain all cloud & server room hardware & OS incl. Azure & Linux, in conjunction with IT strategic partner & Mazda North American Operations-IT respectively.

Solutioning
  • As a Microsoft Windows & Office 365 expert, assist users and recommend enhancements. Perform Windows and software updates taking system security and stability into consideration.
  • Recommend and implement solutions for assigned laptops, to enhance their experience.
  • Recommend & implement scheduled & automated maintenance solutions where feasible.
  • Seek opportunities for automation & other efficiencies to improve system uptime and present recommendations.
  • For hardware refreshes, assist the team with specifications, deployment, and maintenance.

End User Troubleshooting & Support
  • Working with Senior Specialist, Technical Support & Dealer Communication: maintain, support, and enhance VDI physical and virtual infrastructure.
  • Assist other departments with connections to third-party software and systems.
  • Assist with Annual System Access Reviews (departmental shared folders and shared file aging).
  • Assist users with software troubleshooting.
  • Along with Specialist, IT Support, assist in maintaining complete records for
    • Assets including server room components, assigned and laptops, conference room equipment, and smartphones
    • FTP transfers
    • Access to third-party portals
    • Service contract expiries
  • Along with Specialist, IT Support, assist with HR UARs (Adds, Changes, Terms)
  • Backup for Dealer Helpdesk

Problem Solving
- Minimizing disruptions to user by documenting processes

Qualifications (Experience, Knowledge & Skills Required):
 
  • Post-secondary degree/diploma in related field
  • 2-3 years relevant work experience
  • Bilingual (EN/FR) is an asset
  • Microsoft (365 & Azure), VMware, Linux experience
  • Strong communication (verbal and written) and skills
  • Excellent interpersonal skills for user troubleshooting
  • Strong attention to detail and analytical skills
  • Solid problem-solving skills with the ability to find innovative alternatives and/or opportunities.
  • Demonstrated ability to achieve goals
  • Strong business acumen
  • Highly efficient planning, organizing and time management skills

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion

Mazda Canada Inc. is a proud recipient of the Top 100 Greater Toronto Employers for six year consecutively. 


 
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