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Bilingual Coordinator, Warranty Business Programs - 18 Month Contract

Richmond Hill, Ontario
At Mazda, we love sharing the beautiful machines we craft with the world.  But even more, we love building relationships with the people who help make it all possible.  It’s why we have created the Clubhouse of Driving Passion.  We are a team of passionate car fanatics with an incurable love affair with the road.  We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions.  Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg.  If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.
Reporting to the Supervisor, Warranty Systems and Programs, the Coordinator, Warranty Business Programs will be responsible for administration activities related to Mazda Canada’s suite of warranty programs including: Mazda Added Protection (MAP), Mazda Appearance Protection and other Warranty Business Office programs.  This includes providing administrative support to the various Warranty Business Programs stakeholders, including: dealers, internal or external inquiries and month-end reporting.
Essential Duties include but are not limited to:
  • Respond to internal/external stakeholder inquiries (phone & email) in a timely manner
  • Responsible for completing manual MAP contract activations and cancellations and for assisting Dealers when they have any issues
  • Responsible for processing cancellation refunds when approved by management in accordance with established MCI policies and procedures
  • Perform financial adjustments to Dealer and Vendor-partner accounts when necessary
  • Responsible for the successful completion of the monthly MAP sales month-end process
  • Responsible for compiling monthly MAP sales results with accompanying analysis
  • Responsible for the preparation and distribution of monthly MAP sales and various cancellation refund reports
  • Prepare monthly MAP sales incentive program payouts – Threshold & Lump Sum programs
  • Responsible for the administration of the RPM Rewards incentive program benefitting Mazda Business Office Managers (compilation and submission of monthly RPM Point values to RPM Point redemption website host.)
  • Liaise with various Mazda Canada Departments to resolve customer issues and improve processes
  • Responsible for the distribution of Warranty Business Office product sales materials and other documents to stakeholders
  • Other department administrative duties as required
Qualifications (Experience, Knowledge & Skills Required):
  • Bilingual (English/French) verbal and written communication skills
  • Post-secondary degree or diploma in a business-related field
  • 1-2 years of relevant work experience
  • Strong knowledge of Microsoft Word, Excel and PowerPoint within Office 365 environment
  • Excellent organizational and time management skills
  • Ability to multi-task, self-prioritize and work well under pressure
  • Strong customer service skill 
  • Strong attention to detail
  • Strong communication and interpersonal skills
  • Ability to embrace change and ambiguity, shifting gears when necessary while working within clear monthly deadlines
  • Ability to manage peak volumes of routine tasks seamlessly and in a timely manner
  • Solid problem-solving skills with the ability to provide recommendations for improvement
  • Automotive experience an asset
Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

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